CLIENT AGREES TO ENSURE SITE IS READY (DOORS UNLOCKED, TABLES SET UP(IF APPLICABLE, ETC.) BEFORE WWD, LLC IS SCHEDULED TO DELIVER. WE DELIVER TO BUSINESS, LOADING DOCKS, LOBBIES, OFFICES ALSO HOME BUILDINGS,PARKS, VENUES, RESIDENTIAL HOMES AND THEIR BACKYARD, SIDE YARD, FRONT OF HOUSE AND GARAGE. WE ABSOLUTELY DON’T TAKE ANY RESPONSIBILITY IF FLOOR, FURNITURE, WALLS, HOME EQUIPMENT, DECORATION OR ANY OTHER GETS DAMAGE FROM OUR CREW, ANY OF OUR EQUIPMENT INCLUDING DOLLIES, THIS ALSO APPLIES FOR ANY INDOOR OR OUTDOOR STRUCTURE / BUILDINGS AND HOMES.
PLEASE NOTE THAT DRIVERS CAN’T WAIT FOR MORE THAN 1 HOUR AT THE CUSTOMER LOCATION IN CASE NO ONE IS THERE OR FOR ANY OTHER REASON, OUR DRIVER WILL CALL YOU ONCE AND IF NOT ANSWERING HE/SHE WILL CONTINUE WITH THIER ROUTE, WE DON’T DELIVER ON UNPAID ORDERS, PAYMENTS HAS TO BE RECEIVED A LEAST 2-3 DAYS IN ADVANCE FOR IT TO BE ACCEPTED.
CUSTOMER IS RESPONSIBLE TO ADVISE US AT THE TIME OF RESERVATION FOR ANY INTENSIVE LABOR OR EXTRA WORK NEEDED TO PERFORM THE DELIVERY/PICKUP AND EITHER IF PROVIDE US WITH A WRONG ADDRESS WILL INCUR IN ADDITIONAL CHARGES FOR RE-DELIVER AND LABOR CONSUMING. NOTIFY US FOR ANY, STAIRS (MORE THAN 1), LONG DISTANCES (MORE THAN 50FEET) FROM OUR TRUCK, RISE BUILDINGS, ELEVATORS, DOWN OR UP PATHWAYS ROADS AND HILLS, THIN ENTRANCES WHERE OUR WHEEL DOLLIES WON’T FIT OR CAN BE USEFUL (HAND DELIVERY WILL INCUR IN ADDITIONAL CHARGES). ALL SLIPPERY SURFACES, UNSAFE AREAS, ALL THIS WILL INCUR IN ADDITIONAL LABOR/TIME CHARGES, AND WE CAN DECLINE TO DO THE DELIVER OR SERVICE WITH NO REFUND IF CUSTOMER DIDN’T ADVISE US ON TIME, WE DO OUR BEST EFFORT TO RUN ROUTES ON TIME AND THIS SITUATION WILL DELAY THE REST OF OUR ORDERS AND FOR ANY LAST MINUTE INTENSIVE OR EXTRA LABOR ON DELIVERY IN ORDER TO PERFORM IT MUST BE APPROVED BY WWD FOR OUR DRIVER TO DO IT. THIS RULE ALSO APPLIES TO ANY SITUATION ABOVE MENTIONED AND FOR ANY UNSAFE SITUATIONS REPORTED FROM OUR DRIVER. CUSTOMER ACKNOWLEDGES THAT TO HAVE A SAFE AND EASY ACCESS TO THEIR LOCATION INCLUDING ACCESS (WIDE) DOORS, GATES, GARAGES, DOOR FENCES, AND OTHERS WITH A MINIMUM 40” WIDE OF CLEAR SPACE TO FIT OUR EQUIPMENT SUCCESSFULLY.
3. WWD LLC RESPONSIBILITIES
YOU ACKNOWLEDGE THAT WWD LLC ISN'T RESPONSIBLE FOR BREACHES OF THE CONTRACT TIMEFRAME THAT ARE BEYOND OUR CONTROL, INCLUDING TRAFFIC ACCIDENTS, VEHICULAR FAILURES, REGIONAL SECURITY OR ANY “ACTS OF GOD”. THE DELIVERY SCHEDULE INCLUDED IN YOUR CONTRACT IS AN APPROXIMATION THAT DOESN'T CONSTITUTE A GUARANTEE.
THE DESCRIPTIONS OF THE EQUIPMENT THAT YOU RENT MAY NOT PERFECTLY MATCH WHAT YOU RECEIVE DUE TO MANUFACTURER VARIANCES, PRIOR USAGE AND OTHER FACTORS. WWD LLC MAY ALSO SUBSTITUTE RENTAL EQUIPMENT FOR OTHER FUNCTIONALLY SIMILAR OFFERINGS AT OUR SOLE DISCRETION.
4. ACCEPTABLE RENTAL USAGE
YOU AGREE NOT TO SUBLEASE, RENT OUT OR OTHERWISE ATTEMPT TO LOAN FOR REMUNERATION ANY EQUIPMENT THAT YOU RENT FROM WWD LLC.
5. CHARGES AND EXTENSIONS
EXCEPT FOR DELIVERIES MADE ON FRIDAYS, WE ASSESS RENTAL RATES IN 24-HOUR INCREMENTS. YOU MAY REQUEST AN EXTENSION OF YOUR RENTAL PERIOD BY CONTACTING US IN WRITING AND OBTAINING OUR WRITTEN APPROVAL BEFOREHAND. YOU AGREE TO PAY SUPPLEMENTAL OVERTIME RATES WHILE YOU RETAIN POSSESSION OF THE EQUIPMENT, BUT WE MAY WAIVE THESE ADDITIONAL CHARGES FOR FRIDAY DELIVERIES THAT YOU EXTEND UNTIL THE FOLLOWING MONDAY.
6. DAMAGES & SAFETY:
UPON RECEIVING A DELIVERY, YOU OR YOUR DULY AUTHORIZED AGENT MUST VERIFY IT IN PERSON. YOU AGREE TO SIGN OFF WITH A WWD STAFF MEMBER ACKNOWLEDGING YOUR RECEIPT OF THE DELIVERY AND ASSUMPTION OF RESPONSIBILITY FOR THE EQUIPMENT. IF YOU RECEIVE EQUIPMENT IN A DAMAGED OR OTHERWISE UNUSABLE STATE, YOU AGREE THAT YOU'LL PROVIDE WWD LLC WITH WRITTEN OR TELEPHONE NOTIFICATION BEFORE YOUR EVENT COMMENCES. YOU ALSO WAIVE YOUR RIGHT TO SEEK REFUNDS OR ANY OTHER CREDITS FOR SUCH RENTALS IF YOU FAIL TO NOTIFY WWD LLC OF THE PROBLEMS IN WRITING BEFORE THE EVENT. YOU ACKNOWLEDGE THAT WWD LLC WON'T ACCEPT ORDER MODIFICATIONS OR EQUIPMENT EXCHANGE REQUESTS AFTER OUR DELIVERY REPRESENTATIVES HAVE VACATED THE DROP-OFF LOCATION.
ALL MATERIALS MUST BE USED ACCORDING TO RULES SET FORTH IN CONTRACT.
NO OPEN FLAMES WITHIN 10 FEET FROM THE FLOWER WALL WITHOUT HAVING A FIRE EXTINGUISHER PRESENT.
EVENT WALL CANNOT BE SETUP OUTSIDE WITHOUT COVER ON DAYS THAT HAVE ANY FORM OF PRECIPITATION.
CLIENT ASSUMES RESPONSIBILITY FOR ALL ITEMS RENTED FROM WWD LLC FROM THE TIME OF DELIVERY TO THE TIME OF PICKUP.
ALL MATERIALS TO BE RETURNED IN THE SAME CONDITION IN WHICH DELIVERED. FAILURE TO DO SO WILL RESULT IN CHARGES FOR EXTRA TIME AND MATERIALS USED.
CLIENT AGREES TO PAY REPLACEMENT COSTS FOR ANY MISSING OR DAMAGED ITEMS DUE TO UNFORESEEN CIRCUMSTANCES NOT MUTUALLY EXCLUSIVE TO WEATHER, NEGLIGENCE, ETC.… IF ITEMS ARE FOUND MISSING OR DAMAGED AT PICKUP/RETURN, A DETAILED INVOICE OF THE CHARGES WILL BE PROVIDED TO CLIENT. FAILURE TO RETURN ITEMS WILL RESULT IN LEGAL ACTION AGAINST THE CLIENT. THE CLIENT WILL BE RESPONSIBLE FOR ANY COLLECTION COSTS INCLUDING COLLECTING AGENCY FEES, ATTORNEY FEES, COURT COSTS, AND ANY OTHER COSTS INCURRED IN COLLECTING ANY CHARGES DUE TO WWD LLC.
DURING THE RENTAL PERIOD, YOU AGREE THAT YOU'LL CEASE USING THE EQUIPMENT AS SOON AS IT BECOMES UNSAFE OR YOU OBSERVE IT IN A STATE OF DISREPAIR. YOU'LL NOTIFY WWD LLC OF THE HAZARD IMMEDIATELY AND CONTINUE TAKING REASONABLE STEPS TO PREVENT PERSONS AND PROPERTIES FROM SUSTAINING INJURY OR DAMAGE UNTIL OUR REPRESENTATIVES PERSONALLY RELIEVE YOU OF RESPONSIBILITY FOR THE ITEMS.
7. CANCELLATIONS:
CANCELLATIONS: IF THE RESERVATION IS CANCELLED WITHIN 30 DAYS OF THE CONTRACTED EVENT, THE CLIENT WILL FORFEIT ALL FEES PAID TO WWD LLC, AND BE APPLIED AS A CREDIT USED FOR FUTURE RENTAL WITHIN THE 12 CALENDAR MONTHS FROM THE ORIGINAL DATE OF SERVICE.
NO REFUNDS ARE GIVEN FOR USING LESS THAN THE TOTAL PURCHASED HOURS ON THE EVENT DATE.
8. POST-RENTAL ACTIONS
WITHIN NO MORE THAN TWO BUSINESS DAYS FOLLOWING THE PICKUP DATE, WWD WILL FURNISH YOU WITH AN INVOICE THAT DETAILS MISSING AND DAMAGED EQUIPMENT. IF YOU CAN’T LOCATE MISSING EQUIPMENT WITHIN 48 HOURS OF RECEIVING OF SUCH NOTICE, YOU AUTHORIZE US TO AUTOMATICALLY PROCESS A PAYMENT TO THE CREDIT CARD THAT YOU PROVIDED.
***WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE***
*** IMAGES SHOWN ON OUR WEBSITE ARE FOR REFERENCE ONLY AND ACTUAL ITEM MAY LOOK DIFFERENT. ***
